For local customers. you can do bank transfer, Paynow, PayLah. If you are buying outside Singapore, you may make payment via Paypal or through credit cards.
Locally, I can send using Smartpack from Singpost. Personal deliveries or meetups. If overseas, usually air shipment. It takes 10 to 14 days depending on the local custom clearance. If via DHL, 2 to 3 days. Higher charges.
You can usually receive an immediate respond if you WhatsApp me. I do check my mailbox everyday. My shop is located at 211 Holland Avenue, Holland Road Shopping Centre, 03-18, Singapore 278967. Where the Cold Storage is, I'm on the 3rd level. MRT Circle Line - Holland Village Station.
For guys, no problem, I can take your measurements. Waiting time for your shirts - 3 to 4 weeks. As for ladies, only ready made, according to our designs and sizes.
I'm sorry that I cannot refund. However, you can exchange within 7 days upon receiving the products. For oversea purchase, you will need to bear the shipping cost for both return products and products to be exchanged.